Consumer Rights – Compliance with the Consumer Rights Act 2015

At Airhubapp, we are dedicated to ensuring that our customers are fully protected under the Consumer Rights Act 2015, which outlines your rights when purchasing goods or services online. This UK legislation guarantees that consumers receive products that are as described, fit for purpose, and of satisfactory quality. As a digital service provider, we strictly adhere to these standards to give you confidence and peace of mind when using our eSIM products.

Your Right to Quality

Under the Consumer Rights Act 2015, digital products or services you purchase must be:

• As Described: The product must match the description provided on our website and marketing materials. We clearly define each eSIM plan, including data allowances, coverage areas, and usage terms.
• Fit for Purpose: The eSIM must function as intended. For example, if you buy an eSIM for UK use, it must provide seamless connectivity within the UK.
• Satisfactory Quality: The eSIM must meet reliability and usability standards. If issues arise with connectivity, installation, or data usage, we are responsible for offering support, repair, or replacement.

Remedies Available to You

If a product does not meet these standards, you may be entitled to:

• Right to Repair or Replacement: Request support to resolve technical issues or receive a replacement eSIM.
• Right to a Price Reduction: If the problem cannot be fixed, you may request a partial reduction proportional to the issue.
• Right to a Refund: A full or partial refund may be issued if the eSIM service is not as described or unfit for purpose, per our Return & Refund Policy.

How to Make a Claim

To exercise your rights under the Consumer Rights Act 2015, please contact our customer support team at support.airhubapp.com. We will handle your complaint promptly and may request additional details or documentation.

Digital Content Protections

As a digital content provider, we comply with regulations for non-physical goods under the Consumer Rights Act 2015. If defective digital content causes damage to your device, we are responsible for resolving it at no cost. Our eSIM services undergo thorough testing for compatibility, but if issues arise, we will assist you in fixing or replacing the service.

What You Can Expect from Us

We are committed to ensuring customer satisfaction with every eSIM purchase. Clear, accurate product information and reliable support are part of our promise.

How We Protect Your Rights

We regularly review and update our products and processes to comply with consumer protection laws. If you have concerns about your rights under the Consumer Rights Act 2015, please reach out to our support team for assistance.

Commitment to Consumer Protection

In addition to the Consumer Rights Act 2015, we also comply with other UK consumer protection laws. Our goal is to provide exceptional digital services with full transparency, accountability, and respect for your rights as a consumer.