Plans and Payments

• Can I top up an eSIM?

  Yes, you can top up your data plan when you're running low on mobile data.

• When does my eSIM data package start?

  Your eSIM data package starts when you activate it, or when you first use data after installation—depending on the plan type.

• When can I activate my data plan?

  You can activate your data plan as soon as you have installed the eSIM. Many plans also allow activation in advance of your travel date.

• How long does it take to activate an eSIM?

  Activation is usually instant once you install the eSIM and follow the prompts. In some cases it may take a few minutes.

• When does my eSIM data package expire?

  The expiry date depends on your plan (e.g. 7, 15, or 30 days). You can check the validity in the plan details or in your order confirmation.

• Does an eSIM need a data plan?

  Yes. An eSIM is a digital SIM that holds a data plan. You purchase a plan (e.g. data allowance and validity) and install it as an eSIM on your device.